Promotion: Changemanagement – Flipped: Change starts with the employee
As part of the digital transformation of a large number of change projects are initiated. In terms of a Customer Centric Deisgns however, is the question: Who is the customer / user of this process and what would this help the most users?
The following pulse video are a few suggestions, to Change Your next project will not start top-down rather than bottom-up project. The central question is then:
What form should the change process, so that it delivers the respective staff for their own work as possible a beneficial cultural and organizational framework: